Refund Policy

When you can return something

We accept returns and exchanges on items that are unused, in resalable condition, and returned with their original packaging, tags and accessories.

Every return is inspected before it is approved. Return postage is paid by you, and the original delivery charge is not refunded.

How long you have

• Paddles: 30 days
• Apparel: 7 days
• Bags and accessories: 7 days

These cannot be returned once opened, for hygiene and safety reasons:

• Balls
• Eyewear
• Cleaning and grip-care products
• Paddle covers

Faulty or wrong items

The windows above are for changing your mind. If we sent the wrong item, or it arrived faulty, tell us and we will put it right at our cost — that is separate from this policy and from the warranty on manufacturing faults.

Exchanges

Exchanges need to be approved before you send anything back. If the replacement costs more you pay the difference; postage both ways is payable by you.

How to return

• Start the return from your account, or email us at honolulusports@outlook.com
• We send you the return address once the return is approved

Refunds

Once your return reaches us, allow up to 7 working days for inspection and processing. Approved refunds go back to the original payment method. Your bank or e-wallet may take a few more days to show it.

Returns we have not approved

Please do not send anything back before it is approved. Items that arrive without an approved return may be held for 14 days and then disposed of. We are not responsible for returns lost or damaged in transit, so please keep your tracking number.