Help & FAQ

Delivery rates and free-shipping thresholds are shown on every product page under Shipping & Returns, and again at checkout once you pick your state.

Orders before 2pm ship the same working day. West Malaysia 2–4 working days, East Malaysia 4–7 working days. You'll get a tracking number by email and in your account.

FPX online banking (all Malaysian banks), Visa/Mastercard, Touch 'n Go eWallet, GrabPay and Boost via our payment gateway. Cash accepted in-store.

See Shipping & Returns on any product page for the current returns window and warranty. Paddles come with a manufacturer warranty against core crush and delamination. Grips, balls and tape are consumables and can't be returned once opened.

Earn 1 point per RM1 on paid orders. 100 points = RM1. Redeem at checkout (minimum 500 points). Points are credited once payment is confirmed.

Yes. Vouchers are applied first, then points, then delivery is added.

Absolutely — every paddle we sell has a demo unit in our Ipoh store. Bring your ID and hit on our practice wall, or borrow one for a session with a refundable deposit.

Yes. AX Shop is an official ambassador for RPM Pickleball and Honolulu Pickleball Company. All stock comes directly from the brands with full warranty.

We only use your details to process orders, send order updates and (if you opt in) our newsletter. We never sell your data.

Prices are in Malaysian Ringgit and include SST where applicable. Stock shown is live; if an item sells out before payment completes we'll refund in full.